Integrations
Freshdesk
Freshdesk
Customers using both Freshdesk and Perch can create Freshdesk tickets from within Perch’s web application, allowing them to manage threat activity for all their clients in a single-pane view.
Perch’s Security Operations Center (SOC) monitors the environment for threat activity and escalates it to the MSP for action.
Prerequisites:
- The ability to retrieve an API key from Freshdesk
- NOTE: You may only leverage Perch <-> Freshdesk company mapping if you are Freshdesk’s Estate Plan or higher
Configure Perch app integration
- Click here to go to Freshdesk settings in the Perch app, or manually navigate to Settings > Freshdesk.
- Authenticate with an API Key - follow this guide.
- Configure ticketing with your desired options - you may want to save and reload after entering the API key.
- Click on save to save your settings.
- Click in the to generate a test ticket
NOTE: The ticket type is both required AND case-sensitive so be sure to double check that both systems match.
Still having trouble? Reach out to one or our specialists at help@perchsecurity.com