Onboarding
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Step 1 - Perch Installation
Step 1 - Perch Installation
To get started, begin by familiarizing yourself with your sensor(s) by visiting our Sensor Page.
If you have attempted a self-install you must notify Perch so we can verify we’re receiving required traffic.
When your order has processed, you will receive an email indicating that your sensor has shipped with a link to schedule your installation. If you do not see an appointment that works for your schedule, please reach out to help@perchsecurity.com.
Prior to your install date, we suggest looking around Perch.help, and a glance at our Sensor Scoping Document.
To get started, create an account at https://app.perchsecurity.com/login. (This can be done prior to receiving a sensor.)
Who will be on the call?
Customer Success team, System Specialist, and you.
Frequently Asked Questions
Q: I’m locked out of my account. What should I do?
A: Wait 30 minutes and your account will unlock itself. If you are still locked out after this timeframe, reach out to help@perchsecurity.com.
Q: Is there anything I need to do before our installation date?
A: You can visit perch.help. Here you will find the requirements and help for self-installation.
Q: What if I received a message to contact Sales for the OVA? A: No need to contact Sales. Follow the links to download the latest image:
Q: What communities do you suggest we join? A: Hail-a-Taxii (good open source feeds), DHS AIS (federal government intel), Emerging Threats (wide coverage), Cisco Talos (highly actionable). Instructions on how to join Cisco Talos can be found here.
Q: How do I get my sensor invite code? A: From within the Perch App starting at the left nav bar select Settings > Network > expand Sensor Installation Codes > hit the purple (+) on the right side finally, hit Confirm before using the code (that will lock in the code for that organization).
Q: I received a Sensor Down notification. What should I do? A: Start off by restarting the sensor. Updates may require a reboot.
Q: I have self-installed my sensor. How do I enable SIEM on my sensor? A: You’ll need to book an appointment with our System Specialist. This cannot be done without our help.
Q: How do I add Account Admins? A: Log into your account. In the left nav bar expand Settings > General > and on the right side scroll down and expand Users. Here you will see a purple plus sign (+) on the right side. Clicking that (+) will allow you to type in the email address of a user you would like to add to your organization. When any new user creates an account, they will be listed as a Member with read-only access. To expand their permissions, login and in the Role column change Member to Admin.
Q: Do you support Azure or AWS? A: Yes, we do. Contact Sales or your CSM for more information.